Terms & Conditions

1. Content

The content of the pages of this Website is for your general information and use only. It is subject to change without notice.

The Website and its Content are owned, controlled or licensed by or to BELS, and are protected by copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.

BELS does not, nor does any other party who provides Content to this Website make any warranty as to the accuracy, completeness or currency of the Content. As a user of this Website, you are required to make your own enquiries before entering into any transaction on the basis of or in reliance upon the Content. To the extent permitted by law, BELS and its employees, officers, agents and independent contractors exclude all liability for any loss or damage arising from the use of, or reliance upon the Content whether or not this is caused by a negligent act or omission.

Except as expressly provided in these Terms of Use, no part of the Website and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way for publication, distribution or for any commercial enterprise, without BELS's express prior written consent.

BELS and each party providing Content to the Website are limited in its liability to the extent permitted by law, to the resupply of the Content. BELS does not accept responsibility for any liability in respect of access to the other content through the use of this Website.

2. Use of the Website

While utilizing our Website, you may not use any automatic device, program, algorithm or methodology or any similar or equivalent manual process to access, acquire, copy or monitor any portion of the Website or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website. BELS reserves its right to bar individuals thought to be conducting such activity.

You may not attempt to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website or to any other services offered on or through the Website by hacking or any other illegitimate means.

You may not scan or test the vulnerability of the Website or any network connected to the Website, nor breach the security or authentication measure on the Website or any network connected to the Website.

You may not trace or seek to trace any information of any user or customer of BELS, including any BELS account not owned by you to its source. You may not exploit the Website or any service of information made available or offered by or through the Website in any way where the purpose is to reveal any information, including but not limited to personal identification or information, as provided by the Website.

You agree that you will not take any action that imposes an unreasonable large burden on the infrastructure of the website or BELS's systems or networks, or any systems or networks connected to the website.

You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the website or any transaction being conducted on the Website, or with any other person's use of the Website.

You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to BELS on or through the Website or any service offered on or through the Website. You may not pretend that you are or that you represent, someone else, or impersonate any other individual or entity.

You may not use the Website or any Content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of BELS or others.

Unauthorized use of this Website may give rise to a claim for damages and/or be a criminal offence.

3. Confidentiality

BELS does not guarantee that your use of this Website will be confidential. BELS is not responsible for any harm that you or any person may suffer as a result of a breach of confidentiality in respect of your use of this Website.

Use of personal information has been documented within BELS's Privacy Policy.

4. Privacy

BELS is committed to adopting the highest standards to safeguard personal information. Please refer to our Privacy Policy which sets out how and why we collect, use and disclose your personal information.

5. Links to Other Websites and to BELS Website

This Website may contain links to other independent third party websites. These linked websites are provided solely as a convenience to you. Such Linked Websites are not under BELS's control, and BELS is not responsible for and does not endorse the information or materials contained on such Linked Websites. You will need to make your own independent judgment regarding your interaction with these Linked Websites.

6. Security

BELS shall take all reasonable steps to ensure the security of your personal information. Please refer to our Privacy Policy for further information on how BELS has endeavored to ensure the security of Personal Information.

BELS is not liable for any loss of confidentiality or for any damages arising from your failure to comply with security measures.

7. Booking Confirmation

Your booking will not be confirmed until you received a booking confirmation email. Please ensure you check all the details of this confirmation and contact us if anything is incorrect or if you haven't received your booking confirmation. BELS will not be held liable for any loss incurred due to incorrect information being provided at the time of booking or sufficient travel time being allocated by the customer that may result in, but is not limited to the reorganization of travel.

8. Courtesy Wait Times

9. Flight Monitoring

BELS will actively monitor your flight arrival time, as per the flight number that has been provided at the time of booking to ensure that your chauffeur arrives on time.

10. Airport Pickups

Your chauffeur will meet and greet you with an iPad name board at the arrivals hall.

11. Luggage

BELS will accommodate any requests with respect to client luggage, subject to space availability and to any additional surcharges incurred for the handling and storage of luggage.

12. Payment

Prices quoted at the time of booking are in BMD. You acknowledge that the quoted price does not include additional fees, including, but not limited to parking.

We accept VISA, MASTERCARD and Electronic Funds Transfer (EFT). Payment is required at the time of booking.

13. Food

Food may be consumed in our vehicles, provided that this has been requested and approved prior to at the time of booking.

14. Alcohol

Alcohol may be consumed in our vehicles, provided that this has been requested and approved prior to at the time of booking.

16. Lost or Damaged Personal Property

BELS assumes no responsibility for personal property or any other item that is lost, damaged or misplaced in our vehicles. If an item is found after a journey, BELS will contact the customer and return the item at no extra charge, provided delivery is in Bermuda. The driver of our vehicles does have an obligation to deliver lost property within 24 hours of receiving or finding the lost property. In other cases, property may be handed to a police officer at a police station.

17. Vehicle Damage and Soiling

In the event that a customer or members of their party damages, soils or vomits on the interior or exterior of a BELS vehicle, the customer will be required to pay all costs required to restore the vehicle to its pre-hire condition. These costs include, but are not limited to, cleaning, repair, detailing and loss of income if our vehicle has been put out of service.

18. Inappropriate Behaviour

In the event that a customer or members of their party are behaving in a manner tha is anti-social or poses a threat to their own safety, the safety of other passengers or that of the chauffeur, their service will be terminated immediately without a refund and a police report will be submitted if necessary.

19. Health and Safety

In the interest of public safety and accordance with Bermuda law, the following are not permitted in our vehicles at any time:

• Smoking, inclusive of electronic smoking devices
• Illegal material and substances

Failure to comply will result in an immediate termination of services without refund.

20. Animals

We only accept assistance animals or assistance animals in training. Please note that section 16 (Vehicle Damage and Soiling) also applies to assistance animals and assistance animals in training.

21. Seatbelts

In accordance with Bermuda Law, passengers occupying the front passenger seat must wear seatbelts when the vehicle is in motion. If the customer or members of the customer's party fail to correctly wear a seatbelt, the customer who booked the service will be held liable.

22. Unforeseen Circumstances

We are not liable for any loss or delay for circumstances outside of our control, including but not limited to:

• Weather conditions
• Traffic delays
• Vehicle malfunction
• Illness

In the event we are unable to fulfill your booking due to unforeseen circumstances, we will make every effort to find a substitute vehicle.

23. Liability

Bermuda consumer laws grant you certain rights and protections related to the provision of goods and services that no one can exclude. Nothing in these Terms of Use can exclude or restrict the application of such laws but, to the extent that it can, BELS does not give any guarantee or warranties or make any representation of any kind, express or implied. Subject to claims available under consumer protection laws, BELS is not liable to you or anyone else for any loss or damage however caused and which is suffered directly or indirectly in connection with our services.

For any claims relating to our services that cannot be excluded or restricted under consumer protection laws, you will be entitled to a full refund or replacement services if there is a major failure by BELS or the sub-contractor to comply with the consumer guarantees under the Bermuda consumer laws.

For minor failures by BELS to comply with the consumer guarantees under the Bermuda consumer laws, BELS's liability for any applicable claim will, at BELS's discretion and to the maximum extent permitted by law, be limited to the supplying of those services again, or the payment of the cost of having those services supplied again.

You acknowledge and agree that BELS is not liable for any loss or damage which may be incurred by you as a result of your use of this Website, including as a result of any reliance placed by you on any information obtained through the Website.

24. Applicable Law

The Website (excluding any linked third party Websites) is controlled by BELS. By accessing this Website, you accept that any disputes about this Website or the Content are to be determined by the Courts having jurisdiction in Bermuda.

Although this Website can be accessed throughout Bermuda and overseas, BELS does not represent that the Content of this Website complies with the laws (including the intellectual property laws) of countries outside Bermuda. If you access this Website from outside Bermuda, you do this at your own responsibility and are responsible for ensuring compliance with all laws in the place where you are located.

25. Contact Us

BELS aims to provide an exceptional level of service to our customers at all times. If you feel you have cause for complaint or any suggestions for improvement, please email us at info@bels.bm and we will endeavor to respond to you within three business days.